Processing Guidelines

All orders are processed pending availability and credit card verification. Items currently in stock will be dispatched within 2-3 working days. Items available for pre-orders will  be dispached within 7-10 working days or as soon as stock becomes available. Naaboo will contact you if the merchandise you have ordered is out of stock or if additional identification is needed for credit card verification.

What is pre-order?

Selected items from our new collection can be bought in advance – pay now and we’ll ship them to you as soon as the stock arrives. We’ll also email you to let you know when your order is on its way. Please be aware that because of the “pre-sale” nature of such transactions, there might be a delay on the actual delivery date as the stated estimated delivery dates are only approximate and may vary.

Delivery

 The cost of standard Royal Mail delivery within UK/EU (signed for) is £12.99. Worldwide delivery is £15.

Delivery takes  3-5 working days (UK/Europe) 

Please note we do not deliver on UK Bank Holidays and your order will be delivered 2 working days later.

International Shipment Costs and Methods 

Delivery within 5-7 working days. International shipping charges do not include taxes or duties. Please contact your local customs office to request details of these charges.

Delivery to Mainland China: Shipping fee of £15.00 applies on all orders. All orders will be sent on DDP (Delivery Duty Paid) service.

Shipping to the Russian Federation: Shipping to Russia can take up to 3 weeks, dependent on Russian Customs restrictions.

International Shipping Policies

You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; Naaboo has no control over these charges and cannot predict what they might be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.

Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from self-portrait you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.

Returns & Exchanges

Unfortunately, we cannot offer refunds, only exchanges.

Any unwanted items need to be returned to us within 5 working days from delivery. Exchanges are accepted on most merchandise that has not been worn, altered or washed, without make-up marks and with all tags attached. Original shipping charges are non-refundable. All orders received with Make-Up marks will be returned to sender.

You will need to return the order to us by secure means to ensure it reaches us in good condition, at your own cost.

We recommend that you ensure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. 

Exchanges will be processed within up to 10 days of us receiving the goods, subject to availability.

For international returns please mark clearly “British Returned goods – No commercial value” as a description of the shipment. If this indication is not clearly stated, custom duty charges may be applied and the amount will be deducted from your merchandise refund.

Please send your return to:

Naaboo London

Unit 3 Merchant

Evegate Business Park

Ashford, Kent

TN25 6SX

United Kingdom

Damaged or defective goods

At Naaboo we are committed to selling only first-quality fashions and accessories. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email at info@naaboofashion.com within 2 days of receiving the order to be eligible for a  repair or obtain a replacement.

PAYMENT

Payments can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro debit cards and Pay Pal. You must confirm that the credit/debit card that is being used is your own or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to self-portrait, we will not be liable for any delay or non-delivery. 

To help ensure that your shopping experience is safe, simple and secure Naaboo uses Secure Socket Layer (SSL) technology. This encrypts and protect the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click to find out infromation about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with “https:” instead of the normal “http:”. This means that you are in secure mode.

Company Register number: 11241178

Address:
Naaboo London
Unit 3 Merchant
Evegate Business Park
Ashford, Kent
TN25 6SX
United Kingdom

Why do I need to register?

Creating an account with us means you can shop faster and keep track of your orders and returns.

What payment methods do you accept?

You can pay for your order using your PayPal account and all major Credit Cards.

Privacy Policy

We will treat all your personal details as confidential and we do not sell any personal information to the third parties. All personal information is processed in accordance with Data Protection Act 1998.

For any queries please contact our customer services team, we always do our best to assist you.